Specialist Vets in Kilkenny

## Summary Village Veterinary Hospital appears to run as an independent practice (no corporate group is mentioned in the available information). The clinic states it offers an emergency service outside regular hours. From recent reviews, it seems set up for routine vet care for dogs and cats, with multiple owners describing long-term use of the practice. Decision-relevant specifics owners mention: - End-of-life care is described in detail by one reviewer, who says the team helped make a dog’s passing “comfortable and calm.” - Urgent access is highlighted by a reviewer who says the clinic opened to deal with an emergency. - One long-term client reports problems that would matter if you want very detailed, collaborative decision-making: conflicting advice, delayed/missed follow-up recommendations, and concerns about consultation privacy (sedated animals visible during consults). - Travel preparation is mentioned by one client who says the team helped get dogs ready for a trip abroad. ## Services Services explicitly mentioned in the available sources include: - **Emergency care outside regular hours** (stated by the clinic). - **End-of-life care/euthanasia support** (review describing a calm, comfortable passing for an elderly dog). - **Care for cats and dogs** (multiple reviewers mention bringing cats and dogs). - **Travel-related preparation** for pets going abroad (review mentions getting dogs ready for travel). Concerns/limits raised in a negative review (not confirmed elsewhere): - A client felt **advanced imaging referral (CT/MRI)** should have been recommended for their dogs in specific situations, and reports long-term pain management without “much investigation.” ## People - **Emily (veterinary nurse)** is named in one recent review; the client describes her as “a credit to the practice.” ## Reviews **Google rating: 4.8 stars from 369 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple reviewers describe staff as **helpful and kind**, including in emotionally difficult situations (support during an elderly dog’s passing). - **Emergency access** is specifically mentioned (a reviewer says the clinic opened to handle an emergency). - One reviewer (posted twice) reports a contrasting experience over years of visits, citing: - **Communication and empathy gaps**, especially for clients who ask questions and want to be closely involved in decisions. - **Conflicting medical advice** and **delayed/missed follow-up recommendations**. - **Inconsistent pricing** (no specific amounts given). - **Clinic environment/privacy concerns**, including sedated animals being visible during consults and limited waiting/consultation space. - Feeling there was **no clear complaints process**.

## Summary Archersfield Veterinary Clinic is described in recent reviews as a practice that handles routine surgery and short-notice sick visits, with a strong emphasis on explaining treatment clearly. Owners specifically mention a spay appointment with a post-procedure phone call from the vet to explain what was done, and detailed discharge instructions about medication and aftercare questions. Reviews also reference being “fitted in at short notice” for an antibiotic when another vet couldn’t see the pet, and compassionate support during serious, unsuccessful attempts to save two dogs, including clear professionalism around difficult outcomes. ## Services Services and situations explicitly mentioned in the latest reviews include: - Spaying, with post-op check-in and a booked follow-up checkup when the owner was concerned. - Treatment for an infection requiring an antibiotic. - General consultations (one reviewer notes the consultation price was “good,” but no amount is given). - Care for critically ill pets where intensive efforts were made to try to save them (specific procedures aren’t listed). ## People Named staff members mentioned by reviewers: - **Natalia** (role not stated): explained “absolutely everything” at discharge after a spay, including medication and aftercare, and answered questions in detail. - **Mary** (role not stated): took a follow-up call from a worried owner, was described as “kind and considerate,” and booked a checkup. - **Helen** (role not stated): thanked for kindness and care during a short-notice visit for antibiotics. - **Richard** (role not stated): repeatedly thanked for care in both a short-notice illness visit and during attempts to save very unwell dogs. - **Nadia** (role not stated): mentioned alongside Richard for professionalism and compassion during a difficult, unsuccessful outcome. ## Reviews **Google rating: 4.8 stars from 74 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear communication around procedures: a vet phone call after a spay to explain what was done, plus detailed medication and aftercare explanations at pickup. - Responsiveness when pets need to be seen quickly: one owner says they were fitted in at short notice for an antibiotic. - Support in high-stress situations: reviewers describe professional, compassionate handling when pets were seriously ill and the outcome was not what the owners hoped for. - Price is mentioned only once in general terms (“consult price good”) with no figures provided.