Sugarstown Veterinary

Sugarstown Veterinary (Thomastown Veterinary Clinic on its website) describes itself as a second-generation, family-run companion-animal practice established in 1987, operating from a purpose-built veterinary hospital with a dedicated grooming parlour. The clinic is Gold accredited as a Cat Friendly Clinic. Reviews most often describe routine preventive care (vaccination and microchipping) and also mention urgent same-day treatment after a dog was mauled, plus end-of-life care discussions where surgery was considered but not pursued because it wouldn’t resolve the illness. One review strongly disputes the clinic’s handling of a cat without a microchip, alleging euthanasia without efforts to locate an owner, while another review describes compassionate euthanasia following diagnosis of a large stomach tumour in an elderly cat.

Services

From the clinic website summary

• •Medical and surgical consultations
• •Digital X-rays
• •Vaccinations
• •Microchipping
• •Dental care
• •Blood testing
• •Pet grooming (dedicated grooming parlour)

From reviews (examples of what owners say they used the clinic for)

• •Vaccination and microchipping for a dog
• •Assessment of a cat that became unwell quickly, including diagnosis of a large stomach tumour and discussion of surgery vs euthanasia
• •Immediate treatment for a dog after being mauled by another dog (treated “right there and then”)

Emergency arrangements (as stated on the website)

• •Vet on call for emergencies on Sundays and Bank Holidays

People

• •Dr Siobhan Kennedy (vet): Mentioned in a review for examining a cat that deteriorated quickly, diagnosing a large stomach tumour, and handling euthanasia with gentleness and compassion in a highly emotional situation.
• •Fiona (front desk/reception, role implied by “warm welcome”): Mentioned for a “warm welcome,” alongside positive comments about the overall visit experience.

Reviews

Google rating: 4.8 stars from 184 reviews. “”

• •Preventive visits are described as going smoothly (vaccinations and microchipping), with comments about a spotless clinic environment.
• •Several owners describe fast help in urgent situations (e.g., a dog taken back in immediately and treated after being mauled).
• •End-of-life care appears in multiple reviews, including one that describes a clear explanation that surgery wouldn’t help an older cat and a compassionate euthanasia.
• •There is a direct conflict in feedback about euthanasia decisions: one reviewer alleges a cat without a microchip was put down without attempts to identify an owner, while another reviewer reports careful assessment and compassionate euthanasia after serious illness was diagnosed.